We want to ensure complete satisfaction with your purchase, whether it is a physical or digital product. Our return policy is designed to be fair and transparent, providing you with options for returns, exchanges, or refunds. Please read the following return policy guidelines carefully:

Eligibility for Returns:

1. Physical Products: You may be eligible for a return or exchange if you received a damaged, defective, or incorrect physical product. Please notify us within 7 days of receiving the item.
2. Digital Products: Due to the nature of digital products, we do not accept returns or provide refunds once the product has been delivered unless it is faulty or not as described. If you encounter any issues, please get in touch with our customer support within 7 days of purchase.

Return Process:

1. Physical Products: i: Contact our customer support team via email or phone to initiate the return process. Provide details such as your order number, product information, and reason for return. ii. If the return is approved, we will provide you with a return merchandise authorisation (RMA) number and instructions for returning the product. iii. Ship the item back to us in its original packaging, including all accessories, manuals, and any other items that were included in the original shipment. iv. Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will proceed with a refund or exchange, as per your preference.
2. Digital Products: i. Contact our customer support team within 7 days of purchase to report any issues or faults with the digital product. Provide your order details and a description of the problem. ii. Our support team will work with you to troubleshoot and resolve the issue. If the problem cannot be resolved, we may provide a replacement or issue a refund, depending on the circumstances.

Refund Options:

1. Physical Products: i. If you are eligible for a refund, you can choose to receive a full refund to your original payment method or store credit for future purchases. Shipping costs, if applicable, are non-refundable. ii. Refunds will be processed within [number of days] after we receive and inspect the returned item.
2. Digital Products: i. In case of an eligible refund for a digital product, a refund will be issued to your original payment method within 7 working days.

Exceptions:

1. Personalized or customised physical products may not be eligible for returns, except in the case of defects or errors on our part.
2. Digital products that have been downloaded or accessed may not be eligible for returns unless they are faulty or not as described.

Customer Responsibilities:

1. You are responsible for ensuring the returned physical is packaged securely to prevent any damage during transit. b. Any return shipping costs for physical products are your responsibility unless the return is due to a mistake on our part (e.g., an incorrect item shipped).

Please note that this return policy is subject to change without prior notice. Reviewing the policy on our website or contacting our customer support for the most up-to-date information is recommended.

If you have any questions or need assistance, please contact our customer support team at info@thedetoxmaster.com, and we will be happy to assist you.

Thank you for choosing our shop. We appreciate your business!